9flights: a complaints department that doesn't know how to deal with complaints


Terrible company. Give them a wide berth.

Omitted to tell us at any stage of booking that we were required to make independent transfer arrangements from London City airport to Heathrow ( we were travelling with Air France from Edinburgh to New York). We ended up finding out at check in that we would have to take 3 trains across central London at morning rush hour lugging 60 kilos of luggage up and down escalators and stairs. A fabulous start to the holiday. The clowns at 9 flights have yet to acknowledge that such a requirement might have been a booking deal breaker, take any responsibility for their failure to provide vital information to the customer or offer any kind of apology.

No one in their complaints department seems to have an understanding of the English language and we have yet to receive a response that is coherent or makes any kind of sense. So be warned - steer clear.

If you're in any doubt still - look at the FAQs and answers on their website - will give you an idea of just how professional this firm isnt! Wish I'd thought to look at that before booking!

Review about: Booking.

9Flights - Cheap Christmas Flights to New York

Mumbai, Maharashtra 0 comments
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9Flights - Cheap Flights to Auckland

Mumbai, Maharashtra 0 comments
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9Flights - Cheap Flights to Jeddah

Mumbai, Maharashtra 2 comments
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to edwardmason61 #582479

This story posted by their own employee i think..Bogus company

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